Frequently Asked Questions
Everything you need to know about shopping with Flat Out.
How long will it take for my order to arrive?
Standard shipping typically takes 3-5 business days within the continental US. Express options are available at checkout for 1-2 day delivery.
What is your return policy?
We offer a 30-day return window for all unworn items in their original packaging with tags attached. Returns are processed within 7 days of receipt.
How do I find the right size?
Each product page features a detailed size guide. We recommend measuring a similar garment you own to compare against our specific product dimensions.
Do you ship internationally?
Yes, Flat Out ships to over 50 countries worldwide. Shipping costs and delivery times vary by location and are calculated at the final stage of checkout.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as PayPal, Apple Pay, and Google Pay for a secure checkout experience.
How can I track my shipment?
Once your order is dispatched, you will receive an email containing a tracking number and a link to monitor your package's journey in real-time.